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All successful relationships require clear communication, and your relationship with your automotive professional is no different! Without a good sense of communication, it is easy for confusion, misunderstandings and frustration to occur...things you definitely want to avoid in an auto shop.

But don’t worry, our team of automotive industry veterans has tips to help you speak easily and effectively with your auto service specialist. Read on (and listen to the podcast episode at AllAboutTheCarPodcast.com) for a lesson in “how to talk shop”!

• Describe the noise (is there a buzzing, grinding, or rattling sound?) 
• Where does the noise seem to be coming from? 
• How long have you been noticing it? 
• Do you hear it all the time or only when braking, on the highway, etc.? 
• Suggest a ride-along with the auto technician – you can point out exactly what you’re hearing! 
• Ask as many questions as it takes to fully understand the issue 
• Request to see the problem on your car (if you’re at work or elsewhere, ask them to send a photo to your cell phone!) 

• When possible, use common words instead of technical terms or shop jargon (check out this list of automotive terms and definitions!) 
• Ask the car owner if they understand what you’re saying 
• Be patient – you may need to explain things a few different ways 
• The internet is a great resource to help you describe vehicle parts and issues to Guests – don't be afraid to use it!

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